Analyzing the ICT environment from the operational point of view will require an audit. This among others like identifying procedures used and performance measurement will result in a better understanding of the business. A revision of disaster recovery procedures, support contracts, and problem escalation will reveal critical issues that must be addressed.
The technology used by enterprises must be in sync with current industry trends and provide the edge in emerging markets. Companies that manage the ICT will make recommendations regarding new technology integration and the way this integration must take place.
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